FAQ – New Normal

Frequently Asked Questions

We're pretty sure you have a lot of questions what will change in Climb Central's new normal. Read on below to see the answers:

1. How did you decide on the new safety measures?

A: We started making it based on Climb Central Singapore’s reopening guidelines and advice from the Climbing Wall Association. For a more local context, we received suggestions from medical professionals that climb frequently.

2. How often will the facility be disinfected?

A: The venue will be fully disinfected every morning. Climbing holds will be hand wiped. Common surfaces will be disinfected hourly.

3. What will the ventilation system be like?

A: Our air conditioning and doors will remain open during climbing time slots. In between slots, we’ll turn on the industrial fans to circulate air.

4. Why do you prefer disposable masks to reusable/washable masks?

A: Surgical masks and valveless N95 masks are proven to be more effective in protecting the user and the people around them. During a 2-hour session, we expect the masks to get wet with sweat so it’s ideal that climbers replace it after climbing. It also provides a standard for us to easily check which masks are adequate or not.

5. Will you open more time slots?

A: During the first week of reopening, we’ll definitely have the same amount of time slots. We’ll try to add more or have longer time slots when we start accommodating for first-timers. We’ll be posting an announcement when there are changes in operating hours.

6. I lost my key tag. How do I reserve a time slot?

A: You can still book a slot. Just input “lost key tag” in the form and fill the rest as usual. If you still haven’t found your key tag during your session, you’ll need a replacement key tag (Php100). All your account details will get transferred there but the number will be different.

7. Will there be an assigned belay partner for solo climbers?

A: If you enter the facility as a solo climber, you may partner up with another solo climber. You’ll have to inform the crew that you’re looking for a partner as you enter the facility. We will inform you when another person is looking for a partner. Once you’ve partnered with another climber you can no longer switch them with another person for the duration of your time slot even if they leave.

8. Can a group of three people visit at the same time? Who will be their belayer?

A: Groups of 2 are highly encouraged but we will allow groups of 3 as long as everyone arrives at the same time. That’s the maximum number of people a group can have and they should not belay anyone else or add any other people to their group.

9. What will happen to monthly and multipass holders?

A: All account holders who sent us requests to freeze their accounts before March 15, the day of our first closure, will remain frozen until first reuse. Multipass validity will be extended for the number of days we’ve been closed but will be activated upon reopening. Monthly passes (1,3,6, and 12 months) were automatically frozen upon closure but they will also be activated upon reopening. If you want to keep your monthly pass frozen, there is an admin fee of Php100 to be settled upon your return. If you want to do so, please email us your name, tag number, and reason at info@climbcentral.ph.

10. I’m a first timer that bought a multipass. Can I start already or is the soft reopening for returning climbers only?

A: During the soft opening period, only returning climbers are allowed regardless of the type of pass you have. We’ll post an announcement on our accounts when we’re ready to start accepting new visitors.

11. Are the autobelay lanes open?

A: Yes! Auto belay lanes will be open.

12. Is the shop open?

A: The shop will be open but we’ve got a very low amount of stock. If you’re looking for any equipment just message us and we’ll check for availability.

13. Why is chalk not allowed?

A: COVID-19 may stick to chalk particles and since we use it while we’re high up the wall, it could spread around the gym quickly. There are new studies that show chalk could actually help prevent it but we’re waiting for more research to appear. The ban on all form of chalk may be extreme but it’s better to be safe.

14. How do we climb without chalk?

A: It will be challenging but we’re sure you can power through! We’ve decided that the possible consequences of a more difficult climb is a sacrifice we’re willing to take in the name of safety.